Return window
You may return an artwork within 30 days of delivery for a refund.
How to begin a return
To begin a return, please contact us at clientservices@lesalon.art within 30 days of receiving your artwork. Please include your order number, the artwork title, and your reason for return.
Please do not send an artwork back before contacting us. We will provide return instructions, including the correct return address and any packaging or courier guidance needed.
Condition of the returned artwork
The artwork must be returned in the same condition in which it was received, including its frame, provenance tag, certificate or authentication materials, and where relevant, any special packaging or protective materials supplied with the order.
Once we receive the returned artwork, we will inspect it carefully. If the artwork is returned complete, authentic, and undamaged, we will process your refund to the original payment method.
Return shipping and costs
The collector is responsible for arranging and paying for the return shipment, including any courier charges, insurance, customs charges, import costs, taxes, or handling fees that may apply when the artwork is sent back to Salon, unless the return is due to damage, an error on our part, or another issue for which Salon is responsible.
Original delivery charges, customs charges, import costs, and return shipping costs are not refundable unless the return is due to damage, an error on our part, or another issue for which Salon is responsible.
Packing the artwork
The artwork should be packed securely, preferably using the original packaging. If the original packaging is no longer available, please contact us before arranging the return so that we can advise on appropriate packing.
The collector is responsible for the condition of the artwork until it is safely received by Salon. We strongly recommend using a tracked and insured shipping service.
Refund timing
Refunds are normally processed within 14 days after the returned artwork has been received and checked. Your bank or payment provider may take additional time to make the funds available.
02 / Exchange
Salon offers an exchange-at-any-time policy for eligible artworks. This policy is intended to give collectors the freedom to refine their collection over time.
How to request an exchange
To request an exchange, please contact us at clientservices@lesalon.art with your order number and the artwork you would like to exchange.
Please do not send an artwork back before contacting us. We will provide exchange instructions, including the correct return address and any packaging or courier guidance needed.
Condition of the returned artwork
Before an exchange can be approved, the artwork must be returned to Salon and inspected.
The exchange is conditional on Salon confirming that the returned artwork is authentic, complete, and undamaged, including its frame, provenance tag, certificate or authentication materials, and where relevant, any special packaging or protective materials supplied with the order.
Choosing a replacement artwork
Once the returned artwork has been received and approved, you may select one replacement artwork from the current Salon exhibition or any future Salon exhibition within one year of the exchange approval date, subject to availability.
Because all Salon artworks follow the same format and price, no artwork price difference applies to an approved exchange.
Exchange shipping and costs
The collector is responsible for arranging and paying for the return shipment, including any courier charges, insurance, customs charges, import costs, taxes, or handling fees that may apply when the artwork is sent back to Salon, unless the exchange is due to damage, an error on our part, or another issue for which Salon is responsible.
Any applicable shipping, customs, tax, or handling costs for the replacement shipment may still apply.
If your artwork arrives damaged, or if you believe you have received the wrong artwork, please contact us within 48 hours of delivery.
Please include your order number and clear photographs of the artwork, packaging, and any visible damage.
We will review the issue and advise you on the next steps. Where the damage or error is confirmed, Salon will arrange an appropriate remedy, which may include repair, replacement where possible, exchange, or refund.
We may not be able to accept a return or exchange if:
For returns and exchanges, please contact: clientservices@lesalon.art Please include your order number and the artwork title so that we can assist you efficiently.