Where we ship
At launch, Salon ships to:
- European Union countries
- United Kingdom
- Switzerland
- Norway
- United States
- Canada
If your country is not available at checkout, please contact us at hello@lesalon.art before placing an order.
How we ship
Salon uses trusted international courier services, usually DHL, for tracked artwork delivery.
Each artwork is prepared before dispatch. Works are checked, framed, securely packed, and shipped with the relevant documentation.
Each artwork is also secured with an Arteïa blockchain-secured NFC tag, which helps protect its authenticity and provenance.
Delivery times
Once your order has been confirmed, we prepare the artwork for dispatch as soon as possible.
Estimated delivery time after dispatch is usually:
These are estimates only, but we will always send tracking information once your artwork is on its way.
Shipping costs
Shipping costs are shown at checkout before you complete your order.
The final shipping cost may depend on your delivery country, the courier service, and the number of artworks in your order.
If you acquire more than one artwork in a single order, we may ship them together where this is safe and practical.
Customs, VAT
& import charges
Salon is based in France. Customs and tax treatment depends on the destination country.
European Union
For deliveries within the European Union, applicable VAT is handled through the checkout process where required.
Outside the European Union
For deliveries outside the European Union, the shipment may pass through customs in the destination country.
Import charges
Original artworks are generally treated favourably under international customs classifications, but local import charges may still apply outside the European Union.
These charges may be collected by the courier or customs authority before or upon delivery.
Charges at checkout
Where these charges can be calculated or prepaid at checkout, they will be shown before you complete your purchase.
Where this is not available, the courier or customs authority may contact you directly with the amount and payment instructions before or upon delivery.
Tracking
Once your artwork has been dispatched, you will receive tracking information by email.
We aim to make this simple and clear, so you can follow the shipment without needing to contact us for routine updates.
Delivery address
Please make sure your shipping address, email address and phone number are correct when placing your order.
Courier services may need your phone number for delivery updates or customs clearance. We cannot usually deliver to PO boxes, parcel lockers, or addresses where a courier cannot obtain delivery confirmation.
If delivery
is delayed
Most deliveries move smoothly, but delays can sometimes happen because of customs checks, public holidays, courier capacity, weather, or other circumstances outside Salon’s control.
If we become aware of a meaningful issue with your shipment, we will do what we can to help resolve it with the courier.
Missed delivery
or unpaid customs
If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or required customs/import charges are not paid, the courier may hold the parcel, arrange a new delivery attempt, or return the parcel to Salon.
Any additional costs caused by missed delivery, incorrect delivery information, unpaid import charges, or return-to-sender handling may be the responsibility of the collector.
Damaged parcels
Please inspect the parcel when it arrives.
If the packaging appears damaged, please photograph the outside of the parcel before opening it. If the artwork itself appears damaged, contact us as soon as possible at hello@lesalon.art and keep all original packaging.
This helps us assess the issue quickly and, where necessary, open a courier claim.
Returns
& exchanges
Salon offers a 30-day return policy and an exchange-at-any-time policy, subject to the conditions set out in our Returns & Exchanges policy.
For international orders, any customs charges paid directly to a courier or customs authority may need to be reclaimed from the relevant authority rather than from Salon.
Refundability of those charges depends on the rules of the destination country.